Frequently Asked Questions

Got a question? We've got answers. If you can't find what you're looking for, contact us at sales@advanced4x4.co.za or call 021 569 7238.


🔧 Products & Fitment

Are your steel products manufactured in South Africa?

Yes. Advanced 4x4 has been proudly manufacturing heavy-duty steel 4x4 accessories in Strand, Western Cape since 2004. Our bumpers, bash plates, rock sliders, and other steel products are engineered and fabricated locally to meet the demands of African terrain.

Will your products fit my vehicle?

All our manufactured products are vehicle-specific. Each product listing clearly states which vehicle models and year ranges it fits. If you're unsure, contact us with your vehicle's make, model, and year and we'll confirm fitment before you order.

Do I need to modify my vehicle to fit your products?

Our products are designed as direct-fit replacements or bolt-on additions requiring no cutting or welding in most cases. Some products may require minor adjustments depending on vehicle condition and existing accessories. We recommend professional installation at one of our approved fitment centres.

Do you offer custom fabrication?

Yes. We offer custom steel fabrication for specific requirements. Contact us directly at sales@advanced4x4.co.za to discuss your project and get a quote.


🚚 Shipping & Delivery

Do you ship nationwide across South Africa?

Yes. We ship to all destinations across South Africa via our courier partners. Remote and outlying areas attract longer delivery times, as shown below.

How long does delivery take?

Delivery timeframes depend on your location and service level, from dispatch:

  • Main centres (Gauteng, Cape Town, Durban), Express: 1–2 business days
  • Main centres, Economy: 2–4 business days
  • Regional areas: 3–5 business days
  • Outlying/remote areas: 5–7 business days

Please allow up to 14 business days for production/sourcing if your item isn't immediately in stock. You'll receive a tracking number once your order is dispatched. See our full Shipping Policy for details.

Do you ship internationally?

Contact us at sales@advanced4x4.co.za before placing an international order and we'll advise on availability, cost, and timeframes for your destination.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the size and weight of your order — the exact cost is shown before you pay, with no surprises added afterward.


🛡️ Warranty & Returns

What warranty do your manufactured products carry?

All Advanced 4x4 manufactured steel products carry a 3-year warranty against defects in workmanship and materials from the date of purchase. This covers repair or replacement at no cost to you, including verified return shipping costs. For claims within 6 months of delivery, you choose repair, replacement, or a refund. See our Warranty Policy for full terms.

What about warranty on branded products like Warn, Hi-Lift, Raptor, and Flex?

All branded products carry the manufacturer's original warranty. Advanced 4x4 acts as your first point of contact for all warranty claims — we'll handle the process with the manufacturer on your behalf. See our Warranty Policy for the full list of partner brands and their specific terms.

Can I return a product if I change my mind?

Yes, but the terms depend on when you return it:

  • Within 7 days of delivery (online orders): you can cancel for any reason, penalty-free, under your statutory cooling-off right — no handling fee, and we refund the original delivery cost too.
  • Between 8 and 30 days of delivery: we offer an extended goodwill return window. Items must be unused, in original packaging, and a 15% handling fee applies.

Custom or made-to-order products, and opened or installed electrical items, can't be returned under either window. See our full Return and Refund Policy for details.

What do I do if my product arrives damaged?

Report any damage within 7 days of delivery with your order number, proof of purchase, and clear photographs. Email us at sales@advanced4x4.co.za and we will arrange a repair, replacement, or full refund — transit damage is entirely our responsibility, not yours.


💳 Payment & Ordering

What payment methods do you accept?

We offer several ways to pay:

  • Card, Apple Pay, Google Pay, and Capitec Pay — via Stitch, completed instantly
  • Card, Zapper (QR scan-to-pay) — via PayFast
  • Shop Pay — Shopify's accelerated checkout
  • Payflex — split into 4 interest-free payments over 6 weeks
  • Mobicred — revolving credit, available via PayFast at checkout

See our full Ways to Pay guide for details on which option suits your build.

Can I finance my 4x4 build with Mobicred or Payflex?

Yes:

  • Mobicred — a revolving credit account, powered by RCS Cards (a registered credit provider), that lets you shop now and repay monthly, reusing your limit as you pay it down. Select PayFast at checkout, then choose Mobicred.
  • Payflex — split your purchase into 4 interest-free payments over 6 weeks, with a small late fee only if a payment is missed. Available directly at checkout, or via PayFast.

Neither option is provided by Advanced 4x4 directly — both are independent credit/BNPL providers responsible for their own approval and terms. View our full Ways to Pay guide →

Is it safe to pay online on your store?

Absolutely. Our store is secured with SSL encryption and powered by Shopify — one of the world's most trusted e-commerce platforms. Your card and payment details are processed directly by our payment providers and are never stored on our own servers.

Can I place an order by phone or email?

Yes. Contact us on 021 569 7238 or 084 800 5595, or email sales@advanced4x4.co.za and we'll assist you with your order directly.


🔩 Installation & Fitment Centres

Do you offer installation?

Yes. We offer professional installation at our Strand, Western Cape facility. We also have a network of Approved Fitment Centres across South Africa.

Is professional installation required?

We strongly recommend professional installation, especially for structural components like bumpers and bash plates. Use an Advanced 4x4 approved fitment centre, or one accredited by the Retail Motor Industry Organisation (RMI), to preserve your voluntary 3-year warranty — DIY installation isn't covered under that warranty, though it doesn't affect your separate statutory rights for a genuine manufacturing defect. See our Warranty Policy for details.

How do I find my nearest approved fitment centre?

Visit our Approved Fitment Centres page for a full list of registered installers across South Africa.


🏢 About Advanced 4x4

Where are you based?

We are based at 36 De Kock Street, Strand, 7140, Western Cape, South Africa. We welcome walk-in customers and fitment appointments at our facility.

How long have you been in business?

Advanced 4x4 was founded in 2004 — over 20 years of engineering premium 4x4 and overlanding accessories for the South African market.

Can I become a distributor or reseller?

Yes. We welcome applications from fitment centres, retailers, and distributors. Visit our Become an Authorised Partner page to apply.


Still have a question? We're here to help.

📞 021 569 7238 | 084 800 5595
📧 sales@advanced4x4.co.za
📍 36 De Kock Street, Strand, 7140, Western Cape


Refund Policy → | Warranty Policy → | Shipping Policy → | Contact Us →

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