Warranty policy

We build products we're proud of. We back them with a warranty that reflects that pride.

Advanced 4x4 Manufactured Products — 3-Year Warranty

All steel accessories manufactured by Advanced 4x4 at our Strand, Western Cape facility carry a 3-year warranty against defects in workmanship and materials from the date of purchase.

What Is Covered

Defects in welding, fabrication, and structural integrity
Defects in materials used in manufacturing
Powder coating adhesion failures not caused by external damage or misuse
Fitment failures caused by manufacturing error

What Is Not Covered

Damage caused by accident, misuse, or improper installation
Normal wear and tear
Damage caused by off-road use beyond the product's intended application
Products that have been modified, welded, or altered after purchase
Products not installed by an Advanced 4x4 approved fitment centre or qualified technician (RMI APPROVED)
Cosmetic damage caused by stone chips, scratches, or UV exposure after delivery

How to Claim

Contact us at sales@advanced4x4.co.za or call 021 569 7238
Provide your order number, proof of purchase, and clear photographs of the defect
Our team will assess your claim within 5 business days
Approved claims will be repaired or replaced, including verified return shipping costs. For claims made within 6 months of delivery, you may choose repair, replacement in line with your statutory rights (see below). For claims made after 6 months, under this voluntary 3-year warranty, we'll determine whether to repair or replace the product.

Your Statutory Rights Under the Consumer Protection Act

This 3-year warranty is a voluntary commitment from Advanced 4x4, in addition to — not instead of — your rights under the Consumer Protection Act 68 of 2008 (CPA). In particular, Section 56 of the CPA gives you an automatic, non-waivable right to return goods that fail to meet the required standard of quality within 6 months of delivery, and to choose repair, replacement. Nothing in this policy limits that right. Where a claim falls within both this warranty and your Section 56 rights, whichever gives you the better outcome applies.

Branded Products — Manufacturer Warranty

All branded products stocked by Advanced 4x4 (including Warn, Hi-Lift, Raptor, Flex, Predator, Quick Pitch, Tough Dog, RAW, De Graaf, EVC iDrive, and Victron Energy) carry the original manufacturer's warranty. Advanced 4x4 acts as your first point of contact for all warranty claims on branded products — we manage the process with the manufacturer on your behalf.

Warn Winches — Limited lifetime warranty on mechanical components (including the gear train). Electrical components (including the winch motor, contactor, and remote controls) carry a separate limited-term warranty that varies by model, typically ranging from 1 to 7 years — check your specific winch model's documentation, or ask us to confirm the exact terms for your unit.
Hi-Lift Jacks — Covered under Hi-Lift's Lifetime Parts Support Warranty, which requires product registration with Hi-Lift. Unregistered jacks default to Hi-Lift's standard 12-month warranty against defective materials and workmanship. We'll help you register your jack at the time of purchase to secure the lifetime coverage.
Victron Energy — 5-year standard warranty on most power products (inverters, chargers, solar controllers). Batteries are covered separately: 2 years on lead-acid batteries, 3 years on lithium-ion batteries.
Tough Dog & RAW Suspension — Manufacturer's warranty applies; terms vary by product — ask us for the specific documentation for your item.
All other brands — Manufacturer's standard warranty applies; ask us for that brand's specific terms before you buy if warranty length is a deciding factor for you.

Because manufacturer warranty terms can change, the summary above reflects our understanding at the time of writing — we'll always confirm the exact, current terms for your specific product when you make a claim.

Professional Installation Requirement

Warranty coverage on all Advanced 4x4 manufactured products requires professional installation by:

an Advanced 4x4 approved fitment centre, or
a fitment centre or workshop accredited by the Retail Motor Industry Organisation (RMI), or one of its constituent associations (for example MIWA).

DIY installations are not covered under this voluntary 3-year warranty. This requirement exists because correct fitment is critical to product performance and safety, particularly for structural components like bumpers, rock sliders, and recovery points.

Proof of fitment. To claim under this warranty, please provide a copy of the invoice from the fitment centre that installed your product, showing the date of installation and the installer's details. We reserve the right to verify directly with the fitment centre that the installation took place there, and as stated.

If proof of fitment can't be provided, we may decline the claim under this voluntary 3-year warranty. This is a decision about whether the specific conditions of this warranty have been met — it isn't a finding that the product is defective, that you did anything wrong, or that the installation itself was faulty. Declining a claim on this basis, and communicating that decision to you, doesn't say anything negative about our product or your conduct, and we won't present it that way.

This requirement applies to the voluntary 3-year warranty described above. It does not remove your separate statutory right under Section 56 of the CPA to return a product with a genuine manufacturing defect — for example, a weld or material fault present when the product left our factory — within 6 months of delivery, regardless of who installed it or whether an invoice is available, provided the defect itself wasn't caused by the installation.