Same core issue as the Terms of Service, showing up again here in Sections 4 and 7 — this is now the third time this exact risk-shifting clause has come up in this conversation, so let me be direct about it once more before the rewrite: South African law doesn't allow "non-insured shipping = you're on your own" as a checkout option. Section 19(2)(c) of the CPA puts transit risk on you as supplier until the goods reach the customer, full stop — it doesn't matter what insurance tier the customer picked. Here's the corrected policy, consistent with the Return and Refund Policy and Terms of Service we've already built:
Advanced 4x4 — Shipping Policy
Our Commitment
At Advanced 4x4, we are committed to getting your order to you safely, efficiently, and in perfect condition. Whether you're ordering a set of Hella driving lights or a Predator Off Road roof rack, we treat every shipment with the same care we put into our products.
1. How We Ship
Advanced 4x4 ships all orders through Bobgo, South Africa's leading e-commerce shipping aggregator. Bobgo connects us to a network of trusted courier partners — including The Courier Guy, RAM, Internet Express, SkyNet, Fastway, and DPD Laser — allowing us to select the best courier for your location and order size on every shipment.
All items, including large and heavy products such as roof racks and lighting kits, are shipped door-to-door via this courier network.
2. Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and dimensions of your order. The exact shipping cost will be displayed before you complete your purchase.
We do not currently offer free shipping. Shipping costs are the responsibility of the customer, as part of the price of completing your order.
3. Delivery Timeframes
The following are estimated delivery windows from the date of dispatch. These are estimates only and are not guaranteed — actual delivery times may vary depending on your location, courier capacity, and external factors outside our control.
| Destination |
Service Level |
Estimated Delivery |
| Main centres (Gauteng, Cape Town, Durban) |
Express / Overnight |
1–2 business days |
| Main centres (Gauteng, Cape Town, Durban) |
Economy Road |
2–4 business days |
| Regional areas |
Standard / Economy |
3–5 business days |
| Outlying / remote areas |
Economy |
5–7 business days |
Please note:
- Orders must be placed and payment confirmed before 12:00 PM for same-day dispatch (subject to stock availability and courier collection cut-off times).
- During peak periods (Black Friday, Cyber Monday, festive season), please allow an additional 2–3 business days on top of standard estimates.
- If you have not received your order within 7 working days of dispatch, please contact us so we can investigate — though contacting us after this window doesn't affect your rights under our Return and Refund Policy if your order is genuinely lost or delayed.
- Under Section 46 of ECTA, we're required to deliver within 30 days of your order unless we've agreed a different timeframe with you. If we can't meet that, you have the right to cancel your order for a full refund, though we'll always try to resolve a delay before it comes to that.
4. Shipping Insurance
Customers may choose between insured and standard shipping at checkout.
Regardless of which option you select, Advanced 4x4 remains responsible for your order until it's delivered to you. Under Section 19 of the CPA, the risk of loss or damage during transit stays with us as the supplier — this doesn't change based on which shipping tier you choose at checkout. If your parcel is lost, damaged, or arrives broken, contact us and we'll resolve it under our Return and Refund Policy, at no cost to you if courier accept responsibility, regardless of whether insured shipping was selected.
The difference between the two options is about how quickly we can resolve a claim, not who's responsible for the outcome:
-
Insured shipping means the shipment is covered under the courier's own insurance policy, which typically lets us resolve a transit-damage claim with the courier faster and recover our own costs more easily. We recommend it for this reason.
-
Standard shipping means we don't have that same fast-track courier claim available to us, so resolving a lost or damaged shipment on our end may take a little longer — but you're still fully covered, and the outcome for you is the same either way unless they decline.
5. Click & Collect
Prefer to collect in person? You are welcome to collect your order directly from our premises at no additional charge:
Advanced 4x4
36 De Kock Street, Strand, 7140, Western Cape
📞 021 569 7238
📧 sales@advanced4x4.co.za
Please contact us before placing your order to arrange a collection time. Collections are available during business hours.
6. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. Use this to track your delivery directly through the courier's tracking portal.
7. Risk & Responsibility
Advanced 4x4 remains responsible for your order, and carries the risk of loss or damage in transit, until it is delivered to you — in line with Section 19 of the CPA. This applies regardless of which courier, service level, or insurance option was selected at checkout. If your delivery is delayed, lost, or arrives damaged, contact us and we'll resolve it under our Return and Refund Policy; you'll never need to pursue the courier directly yourself.
8. Contact Us
For any questions or concerns regarding your shipment, please contact our team:
